昨天打电话，接近两个小时才有人接；我现在（下午接近两点）在 HSBC Canada 准备下单，点 trade，就一直是 loading。中午的时候我做了几单，都没问题的。
而我收到 RBC 的一封信如下：
XXX, your investing experience is our top priority
Mon, 8 Feb
Hello XXX,
You may have seen recent conversations on the news and on social media platforms that have sparked great interest in do-it-yourself investing. As a result, RBC Direct Investing® has experienced record breaking activity from an influx of new account applications and unprecedented trading volumes.
Unusual market conditions have contributed to higher call volumes and at times, intermittent technical delays on our platform. Providing reliable and continuous service to clients is our top priority, and I understand the frustration these delays can cause. I want to assure you that we’re continuing to take steps to enhance the service across our platforms, including the RBC Direct Investing online investing site, RBC Mobile1 app and our Call Centre.
Technology improvements and increased staff
We recently expanded our system capacity to handle higher volumes as trading gets underway each day.
In addition, over the past year, we’ve increased the number of people available to answer your calls by almost 40 per cent – and more representatives will be added throughout the year to support your needs.
Priority telephone access for Royal Circle§ members
A reminder that one of your benefits as a Royal Circle member is that you get priority access to our most experienced representatives when reaching out to us by phone. All you have to do is provide your client card number when you call 1-877-722-2372.
Resources to help you
Find answers to frequently asked questions in our Guide to Self-Serve Options and in the Investment; Tax Season Centre. Our Investing Academy also offers resources on a variety of topics.
Our team will continue to work hard to deliver the investing experience you expect. I’d like to personally thank you for choosing RBC Direct Investing.
Sincerely,
John Bai
President & CEO, RBC Direct Investing
差别是巨大的。
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